New Year New Ride! $100 OFF for All Bikes: Get Your Bike Today!
Christmas is coming, and it's time to give a special gift to yourself and your family, partner, children, or close friends. Purchase two E-Bikes and explore more of the wonderful world together.
Stay comfortable this winter with our specially priced accessories.
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How can I ensure when I will receive the bike?
We will deliver your e-bike to your door within 4 to 7 days from the day you place your order. To ensure your gifts arrive in time and delight your family, friends, children, or partner, we recommend placing your order 7 days in advance.
Handling Time
For electric bikes that are in stock at our US warehouses, it usually takes 1-2 business days to process your order.
Transit Time
For shipments from our East/West US warehouses to destinations within the United States, the transit time is 3-7 business days.
What should I do if my e-bike needs repairs?
Depending on the nature of the issue, we’ll provide tailored solutions:
What should I do if I need to return the product?
We accept returns and exchanges within 30 days of receipt. Please contact our support team for assistance with returns and exchanges.
You will typically receive your refund within 3-5 business days after returning the item, depending on your payment bank.
Where can I find after-sales support?
You can submit a report through our website by providing the vehicle's Ebike ID, along with pictures and videos of the issue. After reviewing the information, we'll confirm if it's covered under warranty and promptly inform you of the next steps.
How long is the warranty period for my e-bike?
Vanpowers bikes come with a limited warranty of up to 6 years from the date the customer receives the bike. This warranty is still valid if the bike is transferred to another owner.
What should I do if there are no e-bike repair shops near me?
Please report it on the official website. We have provided a series of videos on the website to assist you with repairing your e-bike, and we can also offer remote assistance.
Ride with confidence with our up to 6-year warranty, covering your e-bike for years of worry-free use.
The 3R System represents our commitment to resolving your concerns quickly and efficiently, while ensuring a seamless experience. This system is built to handle a variety of scenarios, from minor fixes to complex repairs, so you can ride worry-free.
Free Shipping
Ships in 2 business days from the Local Warehouse & Free Shipping.
3R System
The 3R System represents our commitment to resolving your concerns quickly and efficiently, while ensuring a seamless experience. This system is built to handle a variety of scenarios, from minor fixes to complex repairs, so you can ride worry-free.
Warranty
Ride with confidence with our up to 6-year warranty, covering your e-bike for years of worry-free use.
Stay up-to-date on all things Vanpowers when they happen.
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