Buy 1 More to 
Someone You Loved

Christmas is coming, and it's time to give a special gift to yourself and your family, partner, children, or close friends. Purchase two E-Bikes and explore more of the wonderful world together.

$400 Worth of Free Gift

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Stay Warm and Ride On!

Stay comfortable this winter with our specially priced accessories.

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FAQs

How can I ensure when I will receive the bike?

We will deliver your e-bike to your door within 4 to 7 days from the day you place your order. To ensure your gifts arrive in time and delight your family, friends, children, or partner, we recommend placing your order 7 days in advance.

 

Handling Time

For electric bikes that are in stock at our US warehouses, it usually takes 1-2 business days to process your order.

Transit Time

For shipments from our East/West US warehouses to destinations within the United States, the transit time is 3-7 business days.

 

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What should I do if my e-bike needs repairs?

Depending on the nature of the issue, we’ll provide tailored solutions:

  • Self-Repair (Under Warranty):
    Comfortable with tools? We’ll send you free replacement parts and step-by-step instructions to guide you through the repair process.
  • Professional Repair (Under Warranty):
    Prefer to leave it to the pros? We’ll help you connect with a trusted technician or authorized repair shop and reimburse labor costs up to $50.
  • Core Component Issues (Under Warranty):
    If critical parts like the battery, motor, or controller system fail, we’ll replace the entire eBike. No hassle, no delays—just a seamless solution.
  • Out-of-Warranty Repairs:
    Even if your eBike is no longer under warranty, we’ll provide replacement parts at near-cost prices and offer detailed guidance for both DIY repairs and professional assistance.

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What should I do if I need to return the product?

We accept returns and exchanges within 30 days of receipt. Please contact our support team for assistance with returns and exchanges.

You will typically receive your refund within 3-5 business days after returning the item, depending on your payment bank.

 

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Where can I find after-sales support?

You can submit a report through our website by providing the vehicle's Ebike ID, along with pictures and videos of the issue. After reviewing the information, we'll confirm if it's covered under warranty and promptly inform you of the next steps.

 

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How long is the warranty period for my e-bike?

Vanpowers bikes come with a limited warranty of up to 6 years from the date the customer receives the bike. This warranty is still valid if the bike is transferred to another owner.

 

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What should I do if there are no e-bike repair shops near me?

Please report it on the official website. We have provided a series of videos on the website to assist you with repairing your e-bike, and we can also offer remote assistance.

 

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Featured E-Bikes

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Why choose us?

We will deliver your e-bike within 4 to 7 days from the day you 

place your order.

Ride with confidence with our up to 6-year warranty, covering your e-bike for years of worry-free use.

The 3R System represents our commitment to resolving your concerns quickly and efficiently, while ensuring a seamless experience. This system is built to handle a variety of scenarios, from minor fixes to complex repairs, so you can ride worry-free.

Free Shipping

Ships in 2 business days from the Local Warehouse & Free Shipping.

3R System

The 3R System represents our commitment to resolving your concerns quickly and efficiently, while ensuring a seamless experience. This system is built to handle a variety of scenarios, from minor fixes to complex repairs, so you can ride worry-free.

Warranty

Ride with confidence with our up to 6-year warranty, covering your e-bike for years of worry-free use.

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