1. The warranty period is up to 3 years, with specific warranty durations for each component displayed at the bottom of the page.
2. If core components are damaged and the product cannot be used normally, after verification, the customer can choose either a refund or to have a new e-bike sent to them.
3. If non-core components are damaged and parts replacement is needed, discounts on official website parts are provided, but direct shipment of new parts is not supported.