3R System(Report, Repair, Reimbursement)
Vanpowers 3R After-Sales Service System: Ride with Confidence
Why We Created the 3R System
At Vanpowers, we understand that purchasing an eBike is a significant investment, especially when choosing a new and emerging brand. One of the biggest questions customers have is:
“What happens if my eBike needs repairs?”
We’ve listened to your concerns, and that’s why we’ve created the 3R After-Sales Service System—to give you complete peace of mind, knowing that no matter what happens, we have your back.
The 3R System represents our commitment to resolving your concerns quickly and efficiently, while ensuring a seamless experience. This system is built to handle a variety of scenarios, from minor fixes to complex repairs, so you can ride worry-free.
Our Mission: Why the 3R System Matters
The 3R System isn’t just a policy; it’s a promise. Our goal is to:
Eliminate Your Concerns:
Whether it’s a small issue or a major repair, we want to provide clear and accessible solutions for every situation.
Simplify the Process:
From reporting a problem to resolving it, our process is straightforward, transparent, and designed to save you time and frustration.
Build Trust in Our Brand:
We know that as a new brand, trust must be earned. The 3R System is one way we’re proving our commitment to you and your experience.
What Is the 3R System?
Our 3R System stands for Report, Repair, and Reimbursement. Here’s how it works:
REPORT
If you encounter any issues, simply submit a report through our website.
Provide your eBike ID along with pictures or videos showing the problem.
Our team will review your case, confirm the warranty status, and guide you on the next steps.
REPAIR
Depending on the nature of the issue, you can either:
Simple Issues: If you can handle the repair yourself, we’re happy to provide the parts for free along with remote technical guidance.
Complex Issues(e.g., battery, motor, controller): For more complex problems with core components like the battery, motor, or electronics, we offer full replacement services or can help you connect with an authorized repair shop or local technician.
REIMBURSEMENT
Under Warranty:
- If any core component is damaged, we’ll provide you with a brand-new bike for free.
- If any non-core component is damaged, we’ll send you replacement parts for free, including shipping.
- If you can’t repair the damaged parts yourself, you can visit a nearby shop, and we’ll reimburse you up to $50 for the repair.
Outside Warranty:
- We offer parts at the lowest possible prices to ensure you can complete repairs at minimal cost, along with remote technical support to assist you.
How We Handle Every Situation
To give you a better understanding of how the 3R System works, here’s a detailed breakdown of our after-sales solutions:
|
Situation |
REPORT (What You Do) |
REPAIR (What We Do) |
REIMBURSEMENT (What We Cover) |
|
Parts under warranty, repairable by customer |
Submit eBike ID, issue details, and photos/videos through our website. |
Provide free replacement parts and detailed installation guidance (videos or documents). |
Reimburse up to $50 for installation labor costs upon submission of a valid receipt. |
|
Parts not under warranty, repairable by customer |
Submit eBike ID, issue details, and photos/videos through our website. |
Offer cost-price spare parts and provide remote repair guidance. |
No reimbursement, but ensure cost-price spare parts to minimize expenses. |
|
Parts under warranty, repairable by shop |
Submit eBike ID, issue details, and photos/videos through our website. |
Assist in identifying a repair shop, provide free replacement parts, and coordinate shipping if necessary. |
Reimburse up to $50 for labor costs upon submission of a valid receipt. |
|
Parts not under warranty, repairable by shop |
Submit eBike ID, issue details, and photos/videos through our website. |
Offer cost-price spare parts, and assist in coordinating repair solutions through local shops or technicians. |
No reimbursement, but ensure cost-price spare parts. |
|
Complex issues (e.g., battery, motor, controller) |
Submit eBike ID, issue details, and photos/videos through our website. |
If any core component is damaged, we’ll provide a new bike for free. |
Reimburse up to $50 for labor costs (warranty cases only). |
Why Choose Vanpowers?
We Put You First
Your experience is our priority. Whether you need minor assistance or a major repair, we’re here to make the process as easy as possible.
No Hidden Costs
With free replacement parts for warranty cases and cost-price parts for non-warranty issues, you’ll always know exactly what you’re paying for.
Transparent and Reliable Service
The 3R System is designed to make every step of the after-sales process clear and efficient.
We Value Your Time
From direct replacements for complex issues to reimbursements for labor costs, we aim to resolve your concerns quickly and fairly.
Your Satisfaction Is Our Goal
At Vanpowers, we’re committed to delivering not just exceptional eBikes, but also an exceptional ownership experience. The 3R System is our way of ensuring that no matter what happens, you’ll always feel supported and valued.
Ride with confidence. Ride with Vanpowers.
